CALL CENTER DIALER IN DELHI

Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. *astTECS call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center. *astTECS call center solution has all the features associated with high end and high cost proprietory call center solutions. Key offerings Automatic call distribution Interactive voice response Voice logger WhatsApp Integration Voice blasting Hosted dialer CRM integration SMS integration Live/current agent monitoring Report and campaign statistics Voicemail to email Missed call alert on agent screen Call history search and dial option Feedback IVR Sticky agent and account based call routing *astTECS Edge: GSM predictive dialer Auto change of the campaign according to time zone Automatic agent account lock IVR database retrieval Click to call from website Dial-in/dial out multiparty conference Logical Partitioning *astTECS Outbound Call Center Suite: *astTECS predictive dialer effectively integrates all outbound processes (Telemarkeitng, Sales, Surveys, Collections) with the life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting various campaign and list management strategies. Features Manual, progressive & predictive dialing Outbound ACD Longest idle agent based routing Call back scheduling Multiple campaign management Multiple dialing modes Agent inter dialing support Call forward and three way conferencing DNC list management Agent call intervention Real time supervision Music on hold Call transfer Call retrieval *astTECS Inbound Call Center Suite *astTECS inbound solution can provide substantial improvement to the productivity of your call center. Skill based routing organizes incoming calls and route them to the most appropriate agents. Features: Interactive voice response Automatic Call Distribution Skill based routing Inbound call pop up Most idle agent based